Claiming your promotion or Free Spins is a breeze with Lottoland! The below article will guide you through the process step by step.

Where can I view all the available promotions?

You can view all promotions eligible for your account by navigating to the Promotions section of the Lottoland webpage. From this page, you have the ability to review promotions per product.

Where can I claim my bonus or FreeSpins?

You can claim your bonus or FreeSpins by navigating to "Offers, Free Spins & Bonuses" from your Lottoland account.

In this section, you will have the ability to review offers eligible for your account or review offered bonuses & Free Spins.

In the "My Bonuses" section, locate the bonus or FreeSpins you wish to use and click on the "Claim" button.

In case of claiming a bonus, the bonus credited will be added to your Lottoland balance and you can start playing with your bonus funds.

Please ensure you have clicked on 'More info' to review any wagering conditions, expiration date and maximum bet amount applicable.

How can I claim my Free Spins?

Claiming your FreeSpins works the same way as claiming a bonus. Simply navigate to "Offers, Free Spins & Bonuses" from your Lottoland account.

Here you will have the option to 'Claim' your FreeSpins and browse the games that you can use your FreeSpins with.

I have claimed a bonus, but my deposit is being used to place bets.

Certain promotions use your deposited funds first and then offer a backup bonus. You can view any conditions of a promotion or bonus in the "Offers, Free Spins & Bonuses" section of your account.

On this page, you will see a status bar showing how much of your deposited funds you have wagered. Once the bonus has been granted, you can view your wagering progress from here.

Please note that any winnings generated from the deposited funds will reset the counter to receive the bonus.

Example:

You have participated in a Deposit £3 & Get a £5 bonus promotion.

You placed a bet of £3 on a casino game and received £5 in winnings.

The £5 in winnings will be credited to your balance; however, you will need to bet a further £3 to receive the bonus. This process will repeat until the deposited amount has been depleted.

I've forgotten my password. How do I reset it?