Customer Service Back to Lottoland

How can I reset my password?

If you have forgotten your password or are unable to login to your account, you can reset your password here.

  • 1.Enter your email address in the sign-up section and then click the "Forgotten" button in the password field.
  • 2. You will automatically receive an email that gives you a link to reset your password.

We advise that you change your password on a regular basis for security reasons.

To do this please sign in, and choose "My Account" from the options on the drop down menu. Click "Edit" on the "Account details" section and you can then fill in the password fields.

Do not open a new account as this is against the Terms and Conditions of the site.

I have forgotten my password so cannot sign into my Player Account

If you have forgotten your password or are unable to login to your account, you can reset it as follows:

  • Enter your email address in the sign-up section and then click the "Forgotten" button in the password field.
  • You will automatically receive an email that gives you a link to reset your password.

We advise that you change your password on a regular basis for security reasons. To do this please sign in, and choose "My Account" from the options on the drop down menu. Click "Edit" on the "Account details" section and you can then fill in the password fields.

Do not open a new account as this is against the Terms and Conditions of the site.

I have a Player Account but my e-mail address is not recognised.

Please contact us and we can double check the registered e-mail on your Player Account for you. It may just be a simple typo error, or a different e-mail address registered.