Customer Service Back to Lottoland

Which documents do you accept for account verification?

Accepted Documents

Proof of Identity:

  • 1.Driving licence (no further documents needed)
  • 2.Passport (please attach a proof of address, no more than 3 months uld)
  • 3.Identity card (please attach proof of address, no more than 3 months uld)

Proof of Address:

  • 1.TV Licence bill
  • 2.Utility bill
  • 3.Phone bill (No Mobile Phone Bill)
  • 4.Bank statement from the country of residence

Proof of address should be no more than 3 months old.

Formatting

What we accept:

  • 1.Clear photographs
  • 2.PDF downloads of the original documents
  • 3.Documents that clearly show all four corners

What we don't accept:

  • 1.Photocopies or scanned copies of documents
  • 2.Documents that are cropped
  • 3.Documents that have been edited or covered