How do I update my personal details?

The below guide will guide you through the process to assist you in changing your personal details.

Email Address

You can change your email address in the "Profile" section of your account in 3 easy steps.

1. Click on "Edit" next to "Account details".

2. Enter your new email address.

3. Click on "Submit" next to "Account details"

Your new email address will be saved in your profile and ready to use at your next login.

Address

You can update your address in 3 easy steps:

1. Take a picture of your proof of address, this can be an utility bill or bank statement showing your new address (maximum 3 months uld).

2. Our Customer Support Team will update your address within 7 days.

3. You will see your updated address in the "Profile" section of your account.

Once you're ready, please send us your document using this link.

Phone Number

To update your phone number:

1. Tell us your current registered phone number and new phone number.

2. Our Customer Support Team will update your phone number within 7 days.

3. You will see your updated phone number in the "Profile" section of your account.

Important information if you use 2-Factor Authentication: Please be advised that we would need to disable 2-Factor authentication, when we change your phone number. Please reactivate this once your phone number has updated.

Once you're ready, contact our Customer Support Team here.

Name

You can update your name in 4 easy steps:

1. Take a picture of an official document that proves your change of name.

2. Our Customer Support Team will update your address within 7 days.

3. You will see your updated name in the "Profile" section of your account.

Once you're ready, contact our Customer Support Team here and include the reason for your name change request.