If you're experiencing issues with your game, we're here to assist you with troubleshooting. Please follow the steps below to get back to gaming smoothly and without any interruptions.
Firefox
Select the menu icon.
Select History.
Choose Clear recent history.
Select Details.
Select Cookies and Cache.
Select Clear now.
Chrome
Go to More tools.
Choose Clear browsing data.
Select Cookies and other site data and Cached images and files.
Select Clear browsing data.
Safari
Go to Preferences.
Select Privacy.
Select Details.
Choose Remove All.
Microsoft Edge
Go to Settings.
Navigate to Privacy & services.
Select Clear Browsing Data.
Choose what to clear.
Tick Cached images and files and Cookies and other site data.
Select Clear now.
If you're using our mobile app, close it completely and reopen it. Alternatively, try accessing your account from another device to see if the game works there.
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