My game isn’t loading. How do I fix it?

If you're experiencing issues with your game, we're here to assist you with troubleshooting. Please follow the steps below to get back to gaming smoothly and without any interruptions.

Firefox

1. Select the menu icon.
2. Select History.
3. Choose Clear recent history.
4. Select Details.
5. Select Cookies and Cache.
6. Select Clear now. 

Chrome

1. Go to More tools.
2. Choose Clear browsing data.
3. Select Cookies and other site data and Cached images and files.
4. Select Clear browsing data. 

Safari

1. Go to Preferences.
2. Select Privacy.
3. Select Details.
4. Choose Remove All. 

Microsoft Edge

1. Go to Settings.
2. Navigate to Privacy & services.
3. Select Clear Browsing Data.
4. Choose what to clear.
5. Tick Cached images and files and Cookies and other site data.
6. Select Clear now. 

If you're using our mobile app, close it completely and reopen it. Alternatively, try accessing your account from another device to see if the game works there.