My game is not loading or is not responding

If you're experiencing issues with your game, we're here to assist you with troubleshooting. Please follow the steps below to get back to gaming smoothly and without any interruptions.

Firefox

• 1. Click the menu icon.
• 2. Select History.
• 3. Choose Clear recent history.
• 4. Click on Details.
• 5. Select Cookies and Cache.
• 6. Click Clear now.

Chrome

• 1. Go to More tools.
• 2. Choose Clear browsing data.
• 3. Select Cookies and other site data and Cached images and files.
• 4. Click Clear browsing data.

Safari

• 1. Go to Preferences.
• 2. Select Privacy.
• 3. Click on Details.
• 4. Choose Remove All.

Microsoft Edge

• 1. Go to Settings.
• 2. Navigate to Privacy & services.
• 3. Click on Clear Browsing Data.
• 4. Choose what to clear.
• 5. Tick 'Cached images and files' and 'Cookies and other site data'.
• 6. Click Clear now.

If you're using our mobile app, close it completely and reopen it. Alternatively, try accessing your account from another device to see if the game works there.