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What do I do, if I get disconnected from a game?

Should you ever experience a disconnection in your game, there's no need to worry. Your game will automatically pause, and the fantastic news is that it will seamlessly resume from the precise point where you left off once you reload it. Just re-enter your game, and you'll be back in the thick of the action from the very moment of your disconnection. Enjoy uninterrupted gaming!

Still need help?

Please contact us with the following information to help us solve your query as quickly as possible - always attach a screenshot that includes the URL if possible as this helps speed things up.

  • 1. Game Name
  • 2. Provider
  • 3. Time and Date of Issue (try to be as exact as possible)
  • 4. Round ID (To retrieve your Round ID, check "Game History" within the game)
  • 5. Desktop/Mobile
  • 6. Brief description of issue
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Lottoland and this website is operated by EU Lotto Ltd (company number 109514 and registered address Suite A, Ocean Village Promenade, Ocean Village, Gibraltar GX11 1AA) which is licensed and regulated by the Gambling Commission for customers in Great Britain under account number 38991.

Lottoland is not an official lottery operator. Instead, Lottoland allows Customers to make bets on different lotteries and, if a Customer wins a bet, then they will be paid directly by Lottoland and not an official lottery operator.

All jackpots are estimates and subject to currency fluctuations. Tier 1 winning bets on the US Powerball and US MegaMillions are paid out as 30 year annuity or discounted lump sum at Lottoland’s election, and Tiers 1 – 3 are also subject to 38% reduction as per T&Cs . Tiers 1 - 3 for winning bets on SuperEnalotto are subject to 20% reduction as per T&Cs.

Lottoland is committed to supporting Safer Gambling. Underage gambling is an offence.

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