What do I do if I’m disconnected from a game?

If you’re disconnected, there’s no need to worry. What happens next can vary by provider and game: 

In many cases, the round will resume from the exact point where you left off as soon as you reopen the game. 

For some providers, the round is automatically completed in the background. When you re‑enter the game, you’ll start a new round. 

In both scenarios, any outcomes are determined by the game server and winnings are credited to your balance automatically according to the result of the disconnected round. 

What to do 

Reopen the game — it will either pick up where you left off or move to the next round. 

Your balance should reflect the result of the disconnected round. Check your in‑game or account Game History to review the settled round and winnings. 

If something doesn’t look right, please contact us with the details below so we can help quickly. 

To help us solve your query as quickly as possible, please attach a screenshot that includes the URL if possible as this helps speed things up. It would also help to include: 

1. Game Name

2. Provider

3. Time and Date of Issue (try to be as exact as possible)

4. Round ID (To retrieve your Round ID, check "Game History" within the game)

5. Desktop/Mobile

6. Brief description of issue