Customer Service Back to Lottoland

What do I do, if I get disconnected from a game?

Should you ever experience a disconnection in your game, there's no need to worry. Your game will automatically pause, and the fantastic news is that it will seamlessly resume from the precise point where you left off once you reload it. Just re-enter your game, and you'll be back in the thick of the action from the very moment of your disconnection. Enjoy uninterrupted gaming!

Still need help?

Please contact us with the following information to help us sulve your query as quickly as possible - always attach a screenshot that includes the URL if possible as this helps speed things up.

  • 1. Game Name
  • 2. Provider
  • 3. Time and Date of Issue (try to be as exact as possible)
  • 4. Round ID (To retrieve your Round ID, check "Game History" within the game)
  • 5. Desktop/Mobile
  • 6. Brief description of issue