Customer Service Back to Lottoland Which Safer Gambling Touls do you offer?
At Lottoland, our aim is to give you as much power as possible to manage your gambling.
Monetary limits
| Limit | Explanation | Set by | Time frames available | Waiting period to decrease limit | Waiting period to increase limit | Documents needed to increase |
|---|---|---|---|---|---|---|
| Deposit limit | Deposit limits allow you to set a budget on the amount you wish to deposit on the website. | You (Player) | 1 day, 1 week, 1 month | Instant | 24 hours | None |
| Net Loss Limit | Net Loss Limit allows you to set a budget on the amount you can lose. The limit is calculated as bets-winnings. | Us (Lottoland) | 1 day, 1 week, 1 month | Instant | 24 hours | Latest payslip or 3 months of bank statements. |
Please note that all periods are rolling periods from the moment you set the limit.
How to set a deposit limit
Account Management Tools
| Name | Explanation | Time-frames available | How to set |
|---|---|---|---|
| Time-Out | Time-out allows you to take a short break from gambling. Your account will automatically reopen after the selected duration. | 1 day, 1 week, 1 month | You can set a time-out in "My Profile" by adjusting your account and Safer Gambling Status. |
| Self-exclusion | A Self-exclusion allows you to take a prolonged break if you are struggling to control your gambling. Your account will remain closed until you contact us proactively to discuss reopening. | 6 months, 9 months, 1 year, 2 years, 5 years | You can set a self-exclusion in "My Profile" by adjusting your account and Safer Gambling status. |
How to set a time-out
Follow the instructions in the "My Profile" section to set a time-out.