1. How do I log in?

Simply click on the "Log In" icon which is located at the top of the Lottoland page, you will then see a login pop up, then enter your registered email and password.

(Top tips)

1. Use your registered email address
2.Double check your credentials
3.Never share your log in details with anyone

2. Why am I being asked to enter a 6-digit code when I log in?

To keep your account secure, we require you to enter a 6-digit code to confirm it is you trying to access your account. Here are some reasons we may require a security check:

1. You are using a new device to access your account.
2.You may have cleared your cookies in your web browser.
3.If you are accessing the website in private browsing mode.

Email verification is a form of Two-Factor Authentication (2FA) which is a security feature that adds an extra layer of protection to your account. To successfully login, you will be required to enter a 6-digit code sent to your email address, in addition to your password.

Once you have entered the 6-digit code, you will be able to access your account as normal.

We take the security of your account very seriously and provide a range of touls that allow you to configure your own two-factor authentication. You can find more information by going to the "My Account" section of your profile.

3.I haven't received the 6-digit code in my inbox?

If you haven't received the 6-digit code, please check your spam or junk fulder. Sometimes, email filters can divert such messages there.

If you still can't find it, you may request a new code by repeating the login steps on the site. Whilst doing so, please check that your email address is correctly entered as any spelling errors will impact the email reaching you. Alternatively, you could try logging in from a previously used device.

4. Why don't I always receive a code when logging in?

We want your login experience to be as seamless as possible. Where we know that you are logging in from a device that is known to you, or has been used and verified before, we won't ask you to verify your email every time.

Rest assured that if a new device is detected, email verification will be required and therefore gives you maximum security and comfort that your account is accessed only by you.

5. I've received a code via email/SMS, but I haven't logged in to my account.

If you receive an authentication code without trying to log in or suspect unauthorized access, immediately change your password by selecting "Login" on the master homepage, followed by "Reset Password".

Also let our Customer Service team know so that they can check over your account with you for additional comfort.

6. I want to change/update my email address connected to my Lottoland account?

To change or update your email address, follow the below steps:

1. Make sure you're logged in.
2. Go to "My Profile" in your account area.
3. Tap on "Edit" in the Account Details section.
4. Update your email address to the new one you would like to use.
5. Tap on "Submit" to save the changes.

7. What is 2FA and why is it important? (Two Factor Authentication)

2FA (Two Factor Authentication) is an online protection feature to help fight against unauthorized logins. It uses a second method to confirm your identity on top of your normal password.

We provide two options for setting up your own 2FA preferences: via SMS, which enables you to log into your account using a unique code, sent to your phone number; or via the Google Authenticator App.

If you do not set up 2FA, we will default to email based verification when we detect a login from a new device which is a security feature that can't be disabled.

8. Is 2FA (Two-Factor Authentication) via Email secure?

Whilst verifying your email address allows for a secure login, it is not the only protection option you have. We encourage you to always select a strong password, enable 2FA for your phone and keep your personal information private from others.

9. How can I reset my password?

If you have forgotten your password or are unable to login to your account, follow the below steps:

1. Open the login form
2. Tap on the "Reset Password" link
3. Enter email address
4. Tap on the "Send reset link" button
5. You will automatically receive an email that gives you a link to reset your password (Don't forget to check your junk fulder)

10. How can I update my password?

To update your current password just follow these simple steps:

1. Make sure you're logged in.
2. Go to "My Profile" in your account area.
3. Tap on "Edit" in the Account Details section.
4. First fill in your uld password.
5.Type the new password you would like to use.
6. Tap submit to save the changes.

We advise you change your password regularly for security reasons.

If you're still having trouble you can start a live chat or send a message to our friendly customer team.

Can I cancel my Self Exclusion/Time Out?